BPO Support Consultant

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband, and digital solutions. Reporting to the Associate Director, Global Collections Operations, the Operational BPO Reporting Consultant is responsible for end-to-end operational reporting, performance analytics, and vendor benchmarking across multiple offshore partner sites. The role translates data-driven insights into operational action, driving performa…