General Manager
General Manager
The Cottages at Charleston Harbor · Charleston, South Carolina
Property Overview
The Cottages at Charleston Harbor is a boutique hotel made up of ten individual waterfront cottages and a clubhouse, doubling as one of the Lowcountry's premier wedding and private event destinations. Guests include leisure travelers, corporate retreat attendees, wedding parties, and long-term residents who return for the property's personalized, unhurried style of hospitality.
Description
The General Manager is the hotel's chief steward and lead salesperson — a hands-on leader who drives revenue and bookings while personally overseeing daily cottage operations, guest relations, and event venue management. This is a dual-role position requiring equal strength in sales and operations.
Job duties include but are not limited to:
- Drive direct bookings, corporate retreats, and wedding/event sales; manage dynamic pricing and seasonal packages to maximize RevPAR.
- Serve as primary host and point of contact for guests, curating personalized local experiences and maintaining detailed guest preference profiles.
- Oversee day-to-day management of all ten cottages and the clubhouse, including housekeeping standards, maintenance scheduling, and curb appeal.
- Manage the wedding and private event program, including vendor coordination, client planning through day-of execution, and venue setup/breakdown standards.
- Own the property's operating budget and monthly P&L; track RevPAR, ADR, occupancy, and event revenue, reporting results to ownership.
- Recruit, train, and lead a lean team across housekeeping, groundskeeping, maintenance, and guest services.
- Maintain waterfront grounds, docks, and common areas, and ensure compliance with health, safety, and licensing requirements.
- Resolve guest concerns swiftly and with genuine care, reaching fair resolutions for guest and property alike.
Compensation & Benefits
Competitive base salary, commensurate with experience.
Performance-based incentive compensation tied to occupancy, revenue, and guest satisfaction.
Comprehensive benefits, including healthcare, 401(k), and paid time off.